Q: How Are My Items Shipped?
A: We us United States Postal Service for all orders. We’re pleased to offer FREE Shipping to United States addresses (Excludes, Puerto Rico and US Territories)
Q: When will I receive my order?
A: We usually ship orders out within 24 business hours of receiving payment. We ship from 60064 zip code, near Chicago, so most orders take 2-3 days to arrive.
Q: Will my order be shipped discreetly?
A: Yes! We use discreet packaging without logos & ship in padded bubble mailers or boxes to protect bras.
Q: Can I track my package.
A: Yes. You will receive tracking updates by email or SMS text (if cell number was provided) as soon as your postage label has been created. You can also refer back to your order confirmation page where the tracking will be updated.
Q: Do you ship outside the United States?
A: Sorry, We Currently do not offer shipping to addresses outside the United States.
Q: I live in the Chicago area. Can I pick up my order?
A: We’re sorry, we do not have a pick-up location at this time. But we will ship your order the next business day after payment and get it to you as quickly as possible.
Q: Can I place my order over the phone?
A: Yes! We have live operators to help you place an order 24 hours a day, 7 days a week, in both English & Spanish! Call us toll free 24/7 at (855) 498-4377. We'll answer your questions or help you place your order.
Q: Why don’t you have my size in stock?
A: Many of the items featured on our website are discontinued and hard-to-find styles. Not all colors and sizes will be available
Q: Do you have a brick & mortar store where I can shop?
A: No, we currently only offer sales through our online website.
Q: Can you find my favorite discontinued bra or shapewear?
A: We don’t offer a search & find service, but we would be happy to let you know if we get your favorite in stock. Please email us your preferred brand, style number and size. If we come across it, we’ll contact you. We’ll do our best, but, no promises…
Q: Do you accept returns?
A: Yes, under certain conditions. Please refer to the return/exchange policy here: https://intimates-uncovered.com/pages/shipping-returns
Q: Do you have discounts or sales?
A: Yes! We love a great deal too! Occasionally we have coupon codes available. Please contact us by phone, email, or chat to request one. PSST! Check the "Get Discount" icon on the page (looks like a giftbox or sale tag) to see if one is available now!